EXPERIENCED SERVICE MANAGER AND BUSINESS STRATEGY DEVELOPMENT MANAGER

BUSINESS PROCESS MANAGEMENT – PROJECT MANAGEMENT – QUALITY ASSURANCE – ANALYTICS – OPERATIONS SUPPORT

experiences

Versatile, result-driven professional with 25+ years of comprehensive experience in developing business strategies, service operations organisations to deliver excellent services to the customers with support of customer experiences management and quality assurance standards. Superb project leadership abilities and personal management skills with strong expertise in telecommunication and IT industry. Proven problem solving and analytical thinking skills and ability to adapt to evolving industry trends. Skilled in collaborating with all members of the organisation to achieve business objectives.

Extraordinary Experiences

During development of my career I had the chance to meet different challenges, from telco & IT administration work up to the senior management level. This still helps me to take a look at business from different perspectives and gives me the experience to be the mentor for start-up’s as well.

  • TM Forum – Business process Frameworx
  • TM Forum – Application Frameworx
  • ITIL V3

Core competences

  • Business Analysis
  • Strategic Planning
  • Business Process Management Development
  • Strategy Development
  • Program & Project Management Team Leadership
  • Solution Architecture
  • Contract management
  • Resource Management
  • Communication
  • Presentations & Reporting
  • Service Design
  • Service Operations
  • Service Quality Management
  • Customer Experience Management